The Cobb Teaching and Learning System, the online learning portal the Cobb County School District expanded for a virtual start to the school year, experienced some more technical issues on Friday morning.
Around 1 p.m. Friday, the district sent out a message to parents saying that around 20 percent of CTLS users experienced intermittent issues due to a hardware failure involving Amazon Cloud Services.
The CTLS system was taken down entirely at 12:45 p.m. for technology repairs, according to the district, which said as of 1:40 p.m. the full CTLS system was functioning and that all users were able to log in.
The district also announced it was providing a real-time status update for CTLS. On the bottom of the CTLS homepage, users can click on the button (shown above) to see which parts of the CTLS system may be down.
They’ll be directed to a Status Monitor page that shows the status of the 23 components of CTLS. That page also indicates when one of those components may be scheduled for maintenance.
Friday’s issues were the third time this week that the district had to address what it continues to call “intermittent” problems with CTLS. The first week of school last week also was affected by numerous problems with logging in and other technology issues and crashes.
Some parents posting comments in response to the status update feature said they were trying to be patient and said they like CTLS when it works.
One parent commented on the district’s Facebook page about the status update: “Awesome—will this have intermittent problems as well?!”
The Cobb school district also said Friday it is overhauling its main website to make it “more user friendly and more responsive for users” and offered a preview of the new homepage that will be noticeable over the weekend.
Related Content
- Cobb school district receives devices for online learning
- Georgia teachers’ head: Back to school not a return to normal
- Zoom outage affects Cobb schools at start of second week
- East Cobb parents express frustration with online school start
- Cobb superintendent not giving date on classroom return
- Cobb school district launches virtual instruction portal
Get Our Free E-Mail Newsletter!
Every Sunday we round up the week’s top headlines and preview the upcoming week in the East Cobb News Digest. Click here to sign up, and you’re good to go!
