Submitted information:
As of May 6, 2024, we have a new billing system with a new Customer Self-Service portal.
This portal has enhanced features including the ability to submit online requests for: senior discounts, water service, payment plans, leak adjustments, general adjustments, etc. To make online requests please visit our new Customer Self-Service Portal: https://ccw-css.cobbcounty.org.
We are currently experiencing a very high call volume and extended wait times. For our Frequently Asked Questions, please visit https://www.cobbcounty.org/…/customer…/request-service.
We hope the new portal will provide an improved customer experience.
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Perhaps it is just me, but the water bills arrive at an odd time of the month with just a few days before payment is due.
Bills from other utilities usually arrive about 2 weeks before they are due, which allows grouping for payment.
I’d also like to hear about Cobb’s efforts, beyond testing, to address PFAs in our water. https://www.cobbcounty.org/water/water-sewer/drinking-water/pfas Seems like a very challenging problem for everyone. We’ve done this to ourselves. Only we can find a solution.