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Drivers who get traffic tickets in Cobb County will notice something new on their citations–a QR code. The little black-and-white checkered code that gained widespread usage during the COVID-19 pandemic has been added to the ticket to make it easier to find a case, access information, and determine the next steps.
The Georgia Department of Driver’s Services mandates police agencies use a uniform traffic citation template, but agencies can customize the back side with local court information. After almost a year of development and testing, the Cobb State Court Clerk’s office implemented the QR code system-wide.
The old citations only included the clerk’s website, which contained basic court information on traffic fines and fees, court dates, and payment options. Users had to visit a different web page to locate their case. The new QR code system will allow users to quickly find and monitor court dates, view docket updates, change their address, and, in allowable cases, pay fines online with one scan rather than visiting multiple sites.
“We are always looking for innovative ways to assist customers with locating case information, following and updating records, and making these records accessible 24 hours a day, seven days a week,” said State Court Clerk Robin Bishop. While technology streamlines processes, the State Court Clerk reiterated, “We are still available by phone 8 a.m. – 5 p.m. Monday – Friday, as well as in person at our public service counters at 12 E. Park Square, Marietta, to assist the public.”
The Clerk’s Office worked with several Cobb County agencies on this new tool, including the Cobb Police Records Management team, Cobb’s website team, and Information Technology Services team members.
QR codes will not only be on citations. The Clerk’s Office has duplicated this concept at the State Court building, with a “Follow Your Case” QR code visible when users come in for various criminal and civil hearings, interactive screens, and coming soon on some court notices.
The Cobb State Court Clerk’s Office maintains the records of all court proceedings in the State Court of Cobb County, including all traffic offenses, misdemeanors, and civil actions.
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